FlySmart2.6.2 - App Store

With the FlySmart app, your travel rights are always just a tap away.

FlySmart is a consumer-focused initiative under the Civil Aviation Authority of Malaysia (CAAM), helping travellers understand and exercise their travel rights through the FlySmart mobile app. Create an account easily with your e-mail address, name and phone number**, and enjoy peace of mind knowing that your rights protection is always within reach.*

Through the FlySmart app, you can lodge complaints* to CAAM concerning any flight-related issues during your trip. When you submit your complaint case, you can support it by instantly snapping photos and attaching documents as evidence. You will then receive notifications as your complaint case progresses from submission to resolution, and the Case History feature lets you track every update in real time.

The app also provides direct links to airline and airport performance dashboards on the CAAM website, where you can view on-time performance, delays, and cancellations to help you make more informed travel choices.*

Download and install the FlySmart mobile app today, and travel smart with FlySmart!

*An internet connection is required at all times
**Your personal data will solely be used for CAAM’s complaints management only.
**Please review the Personal Data Privacy Disclaimer at https://flysmart.my/en/flysmart-app-disclaimer/

Version History This release marks the rebranding of FlySmart following the merger between the Malaysian Aviation Commission (MAVCOM) and the Civil Aviation Authority of Malaysia (CAAM), effective 1 August 2025.

Updates include:
• App logo refreshed with the new CAAM identity
• Contact Us details updated
• Content and references updated
• Airline and airport performance dashboard links updated to direct users to the CAAM website

Please update to the latest version for accurate information. 2.6.2 11/03/2025 1. Image Preview Capability for Supporting Documents:
The image preview feature under the ‘Supporting Documents’ section in the ‘Make a Complaint’ page provides samples of supporting documents to guide consumers on what to include as supporting documents in their complaint submission.

2. Design improvement
Enhanced design elements for better user experience and navigation within the complaint submission process. 2.6.0 02/03/2025 1) Updates features
- Airline and Airport Performances
- ⁠Removal of Travel Advisory Feature
2) Design improvements 2.5.9 01/07/2025 1) Additional features
- Travel Advisory
- Know Your Rights
- Account Deletion
- Refund Process
2) Bugs fixes
3) Design improvements 2.5.7 11/28/2024 1) Additional features
- Travel Advisory
- Know Your Rights
- Account Deletion
- Refund Process
2) Bugs fixes
3) Design improvements 2.5.5 10/05/2024 1) Additional features
- Travel Advisory
- Know Your Rights
- Account Deletion
- Refund Process
2) Bugs fixes
3) Design improvements 2.5.3 12/05/2023 1) Additional features
- Travel Advisory
- Know Your Rights
- Account Deletion
- Refund Process
2) Bugs fixes
3) Design improvements 2.5.1 07/07/2023 1) Additional features
- Travel Advisory
- Know Your Rights
- Account Deletion
2) Bugs fixes
3) Design improvements 2.5 01/10/2023 1) Additional features
- Travel Advisory
- Know Your Rights
2) Bugs fixes
3) Design improvements 2.3 03/23/2022 1) Additional features
- Travel Advisory
- Know Your Rights
2) Bugs fixes
3) Design improvements 2.2 12/20/2021 1) Additional features
- Travel Advisory
- Know Your Rights
2) Bugs fixes
3) Design improvements 2 10/29/2021 1. Facebook login is now seamless with the Facebook app
2. Improved back-end stability
3. Minor bug fixes 1.2 03/19/2019 Improved interface options and app stability. 1.1 02/11/2019 1.0 11/21/2018